Last updated on 24.07.07
These Terms and Conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights.
We may change these Terms and Conditions at any time. Any changes will take effect on the date they are posted on to the site (see date above). You will be asked to read and accept the Terms and Conditions each time you place an order to ensure that you are familiar with the most current ones.
Please note that different terms, including prices, delivery charges, delivery times and returns policies, may apply to purchases made in one of our stores.
If you choose our Reserve & Collect service, your purchase will be subject to our normal in-store Terms and Conditions; these are available in store. In particular, Reserve & Collect purchases are not eligible for “change of mind” refunds or exchanges. Reserve & Collect payments may not be made by business account.
Our Contract
You will have an opportunity to check and correct any input errors in your order up until you click the Submit Order button.
After you submit an order we will give you an Order Reference Number and details of the products you have ordered. We will send the same details to you in an email acknowledging receipt of your order (Order Acknowledgement). We will then send a further email when we start to process your order (Order Processing). Please note that these emails are both acknowledgements, not acceptance of your order.
Subject to the paragraph headed “IMPORTANT” underneath the “Prices and Payment” section below, acceptance of your order and the creation of a legally binding contract between us will only occur when we send you an email confirming your order (Order Confirmation). This will contain details of how your products will be delivered to you. Alternatively, we may decline all or part of your order for any reason, in which case our Order Confirmation email will tell you so.
When deciding whether or not to accept your order we may use certain information about you, including any received from credit reference agency checks with Experian Limited or other agencies. In particular, we may pass your details to Experian for them to check against certain public and private databases. Experian may keep a record to use in future security checks. This helps to protect you and us against fraudulent transactions.
We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method or suggest that you visit one of our stores. Please note that products, prices and offers in our stores may differ from those featured on this site.
Reserve & Collect
After you submit a Reserve & Collect order we will give you a reference number and details of your Reserve & Collect order. You will not be asked to pay for the goods until you collect the goods at your chosen store. For more details see below.
Prices and Payment
All prices and charges on this site are in UK pounds. They include any VAT payable, but exclude delivery charges. For details see ‘Delivery and Installation’ below.
The total cost of your order will be the price of the products you order, the applicable delivery charge, plus any additional services you choose e.g. installation. All these will be set out clearly in your Shopping Basket before you submit your order.
Prices, offers and products are subject to availability and may change before, but not after, we accept your order. If something becomes unavailable we may offer you an alternative or suggest that you visit one of our stores.
IMPORTANT: We try very hard to ensure that all information on this site is accurate. However, just occasionally, an error can occur. If we discover an error in the price or description of a product you have ordered, we may cancel your order at any time up to the point we send you the product(s) (even if you have received your order confirmation email). We will contact you where we become aware of an error and ask whether you wish to continue with your order at the correct price or cancel it. If we do cancel your order, you will receive a full refund of any charges paid in advance.
We accept payment by most major credit and debit cards. Payment is deducted when we process your order. For Reserve & Collect orders you can also pay in cash, but not by business account or cheque. Payment is taken when you collect the goods.
Restrictions - Age Requirements and Limits on Orders
If you order a product with a minimum age requirement, by ordering you confirm that you are of the required age.
Purchases of more than two Pay As You Go mobile phones require our prior approval; otherwise we may cancel your order without penalty at any time. To obtain approval or if you encounter a problem, call 0845 850 0535.
Delivery and connection (not applicable to Reserve & Collect items)
Last Updated 25.07.07
Where We Deliver
Delivery must be to an address in the United Kingdom, but excluding the Channel Islands and, for some larger items, the Isle of Man, Anglesey, the Isles of Scilly and the Scottish Islands. All deliveries must be signed for except for items sent by post and which are small enough to be put through your letterbox. Please make sure you keep the receipt enclosed with your goods.
Delivery Charges
We make every effort to keep our delivery charges as low as possible. Our charge depends on the type of product ordered and whether you choose standard delivery of 5 working days or a premium service, and whether or not you have all of your products delivered at the same time. You only pay one delivery charge for each order, irrespective of the number of products ordered. If you order two or more products which fall into different categories, the higher charge applies.
The applicable standard delivery charge is shown on each product page. There are additional charges if you choose a premium delivery service, or if you opt to have your product installed or your old appliance taken away. You will always be able to see all applicable charges before submitting your order.
Please note that delivery arrangements may differ if you choose a delivered direct from the supplier. You will be given full delivery details during the order process.
How We Deliver
Smaller products are generally delivered either by courier or by post. If your product is one which is delivered by courier, you may be given the option of choosing a premium delivery service for a small extra charge during the order process.
Cookers, fridge/freezers, washing machines, dryers, dishwashers, plasma TVs, some large screen TVs and similar items are generally delivered by our own delivery service or by the supplier. For these larger products you will be asked or told about delivery dates for standard delivery as part of the order process.
We will notify you which delivery method we will use when we send you the Order Confirmation email. Very occasionally different products in the same order may be delivered separately.
Delivery Times
For certain goods we will specify an “expected delivery date”.
In all other cases set out below, delivery times are calculated in working days i.e. Monday to Friday inclusive but excluding Bank Holidays. If you order after 3pm, please calculate your delivery time as if your order had been placed the following working day.
Standard Postal and Courier Deliveries
Standard postal and courier deliveries should arrive within 5 working days of placing your order. To avoid disappointment, please allow a little extra time during busy sales periods.
Premium Courier Delivery Services
If you choose a product which is delivered by courier, you may be offered the option of paying a small extra charge for a premium delivery service. In this case, your product will be delivered on the date and during any time slot specified. Premium delivery is not available for products delivered direct from the supplier. All deliveries must be signed for.
If we are sending your product by courier, our Order Confirmation email to you will contain a link to the courier's website, and a parcel number, so that you can track your order right to your doorstep. Standard courier deliveries are usually made between 9am and 5pm. All deliveries must be signed for. If you are out when the courier arrives, the courier will leave a card with a contact number for you to call.
Currys Home Delivery Service
If you choose a product which is delivered by Currys Home Delivery Service i.e. a large kitchen appliance or a TV 21" or larger (but excluding items delivered direct from supplier), you will be able to choose preferred delivery dates when you order. We will make every effort to deliver in line with your preferences. This will usually be in our Order Confirmation email to you. You can contact us from 9am the day before your delivery to confirm the 4-hour delivery slot allocated to you. Typically these products are delivered within 7 working days.
Supplier Home Delivery
Some of our products are delivered direct from the supplier, subject to availability. Some are made to order. Some can only be delivered to mainland Great Britain addresses. You will be contacted by phone or email to confirm precise details. As a rule of thumb, please allow up to 28 calendar days for delivery, unless the product page states otherwise.
LCDs, Plasma and TFT products
These are generally delivered by the supplier to mainland Great Britain addresses only. Please allow up to 20 working days, unless the product page says otherwise.
Summer Fans
Some fans can be delivered in 2 working days. If so, this is specified on the relevant product page. In order to ensure delivery in 2 working days, please order fans separately. Our standard delivery charge applies.
IMPORTANT: We do everything we can to meet the delivery times specified in this section. However, these cannot be guaranteed as occasionally delivery times may be affected by factors beyond our control e.g. problems obtaining authorisation for your payment. We will inform you if we become aware of an unexpected delay.
Please allow extra time for deliveries to Scottish Islands or if you apply for credit. We need to receive your signed application form back before we can process your order; this can add 5 working days to delivery times.
Tracking Your Order
You can track the progress of your order by logging in and then going to ‘My Account’. We will inform you if there are likely to be any unexpected delays.
Installation and connection
We offer a high quality and efficient installation service for many large household items and PCs. If installation is available, you will be offered it as part of the order process. It is subject to additional terms and conditions which you must read before you order (see below) but includes:
- Your product unpacked and checked.
- Product positioned and set up for you. Your old appliance must be disconnected before we arrive.
- Safe and secure installation.
- In most cases, your old product taken away for you.
Find our more about our installation and connection service and details specific to different types of products.
Our installation charges are in addition to the delivery charge for the product.
Disconnection
Your old appliance should be safely disconnected prior to our arrival. Gas and dual fuel cookers must be disconnected by a CORGI-approved engineer and mains wired electric cookers should only be disconnected by an electrically competent person.
Please note that if you have paid for installation of your new cooker, we will disconnect your old cooker for you.
Collection and recycling of your old appliances
When we deliver large appliances, we can remove and recycle your old appliance . If collection is available you will be offered it as part of the order process. IMPORTANT: Your old appliance must be empty. Fridges and freezers must be fully defrosted. Your old appliance should be safely disconnected prior to our arrival.
Missing, Damaged or Incorrect Orders
We try very hard to ensure that you receive your order in pristine condition. If you do not receive all your products, please check that they have been despatched by using our tracking facility. Simply log in and go to ‘My Account’. If your order is not on its way to you, either email us at aftersales@currys.co.uk or telephone 0844 561 1000. In the unlikely event that a product arrives damaged or faulty, please follow the instructions in the delivery documents.
Reserve & Collect
Products marked as available for Reserve & Collect can be reserved online for you to collect from a local Currys store, subject to that store’s stock availability.
Simply add the product to your basket as usual. When you reach the “Shopping Basket” screen, you will see which products you have selected for Reserve & Collect. Those marked as available for Reserve & Collect can be moved, if you wish, to your home delivery basket (or vice versa). Our Store Finder service will then let you choose your nearest store with stock availability for you to Reserve & Collect. Upon confirmation of your reserve&collect request, you will be returned to your shopping basket to complete your purchase of any delivery items.
If you select Reserve & Collect, you must go to the relevant store to collect the goods by no later than close of business the next trading day. Please allow at least one hour between selecting your goods and arriving at the store to collect them. You will need to take your reserve&collect print out and reference number with you. On arrival, please go to the reserve&collect point. We try to make sure that reserve&collect goods always remain available for purchase until you arrive at the store, however we cannot guarantee this. For this reason we do not take any payment from you until you come to our store. You can pay by cash or credit/debit card, but not by any business account. In the unlikely event that the goods are not available we will do everything we can to get the product from another Currys store or find you an acceptable alternative.
All Reserve & Collect sales take place in our stores. Sales are therefore subject to our usual in-store Terms and Conditions and the Manager’s discretion. However, provided you bring your Reserve & Collect print out and/or reference number with you, our store will supply the goods at the online price which applied when you chose to Reserve & Collect*. This may be cheaper than the usual in-store price.
*Subject to the advertised price being accurate as set out above in our pricing policy.
You must provide a telephone number when you place a reserve&collect order. We may call you to ask whether and when you intend to collect the goods. If we are unable to contact you we may stop holding the goods available to you.
Currys Returns and Aftersales Policy
Last updated on 28.06.07
Cancellations for home delivery items only
We will exchange or refund your purchase either before or up to 28 days following the day of delivery if you return the item to us as set out below, but it must be returned unopened and in its original packaging, complete with any free gifts or accessories provided.
This does not affect your consumer rights and if you open the goods to inspect them, you can still cancel your purchase at any time either before or up to 7 working days* following the day the goods are delivered.
You can cancel your purchase by:
- returning the product to one of our stores with your receipt and bringing the card you paid with so we can credit it, or
- emailing us at aftersales@currys.co.uk to request that we collect the product, or
- phoning us on 0844 561 1234 with your order reference number and delivery details to hand
* “working days” means all days other than Saturday, Sunday and Public Holidays
In all cases, your product must be complete and in 'as new' condition. If you have opened the box to examine the product you must have done so without damaging or marking the product or packaging. The product must not have been used or installed. It should be returned with the original box and packaging, along with any accessories you received with it. Pre-recorded videotapes, DVDs, CDs, minidiscs, memory cards and software must still be sealed. Any free gifts received with the product must also be returned.
If you follow the above steps, we will issue you with a full refund for the cost of the product and any delivery charge you paid. Refunds take 3-5 working days to be credited to your payment card.
If you would like us to collect the goods from you, the following collection charges apply
This Website
We, our Group companies and our suppliers own the copyright, trademarks and all other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited.
You may not create any link to this website without our prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.
General
These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.
Your data protection rights are set out in our Privacy Policy.
Additional terms and conditions may apply for prize competitions, prerelease orders and our added value services and offers. If so, you will be alerted to them at the relevant juncture.
These terms and conditions only cover the Currys website. Any other websites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.
Items sold on this website are generally intended for normal domestic and consumer use and not for resale or commercial use. We reserve the right to refuse access to this website, to remove or edit content, or to refuse or cancel orders at our discretion. If we cancel an order, it will be without charge to you, and we will reimburse any payment made by you
Currys is a trading name of DSG Retail Limited, Maylands Avenue, Hemel Hempstead, Hertfordshire HP2 7TG, registered in England No. 504877, VAT No. 22659933.
